FAQs

WHAT DOES 100% HUMAN HAIR MEAN?
It means that it is completely "raw" and unprocessed. It's all natural 100% human hair with all cuticles intact and running in the same direction to prevent tangling. Virgin hair will have the most natural look, movement and body when comparing it to processed hair. With proper maintenance and care Virgin hair be reused and last from 6months to a year. It comes in an off black to a dark brown and has not been chemically processed in anyway. Virgin Indian hair is expensive but it's the best-looking and longest lasting hair available.



HOW MANY OUNCES ARE UN A BUNDLE?
There are 3.5 oz in each bundle.



HOW DO I KNOW HOW MANY BUNDLES I WILL NEED FOR A FULL SEWIN?
14-16 inches – 2 bundles
18-24 inches – 3 bundles
26+ inches – 4 bundles



IS EACH BUNDLE FROM ONE PERSON?

Because our extensions are virgin and no two bundles are the same, each bundle of hair comes from an individual donor. This guarantees consistency in color and texture within each pack of hair.



WHAT COLOR ARE THE BUNDLES?

No two bundles are exactly the same color. Hair varies from dark brown to off black.



CAN I DYE CHAEL IMAAN EXTENSIONS?
If desired, adding color to our virgin hair can be very beautiful. We recommend taking you hair to a professional stylist to be colored.



WHO CAN WEAR CHANEL IMAAN EXTENSIONS?
Anybody who wishes to enhance the length, volume and overall appearance of their own hair can wear our hair extensions. Hair extensions are safe for men, women, and children.



CAN I STRAIGHTEN HAIR EXTENSIONS?

Yes. You can straighten, blow-dry, curl, and style your Chanel Imaan Extensions, just as you would your own hair. Our extensions offer great styling flexibility. You will have the ability to flat iron bone straight for a sleek and stylish look or curl with our curling wand or curlers for more style and fullness. Hair reverts back to original texture after wetting or washing.



HOW IS THE LENGTH MEASURED?
The Straight hair texture is measured true to length while our curly/wavy is measured when the hair is pulled straight.



DOES CHANEL IMAAN EXTENSION EXPERIENCE SHEDDING?

As with any hair extensions, Chanel Imaan Extensions will have some normal shedding. You can minimize shedding/hair-fallout, by maintaining your hair extensions with utmost care.



HOW DO I TAKE CARE OF MY CHANEL IMAAN EXTENSIONS?
With proper installation and maintenance our hair generally lasts over a year.
1.Brush out knots: ALWAYS keep your extensions combed out to prevent knots & tangles. 2.Shampoo & Condition your hair Regularly: Be sure to rinse with luke warm water (never HOT water that will dry out your locks.) The more you Shampoo/Condition the softer your hair will become. Never use any products that contain alcohol or products that could harm your hair and it's healthy state.



CAN I PURCHASE SAMPLES?
WE ONLY PROVIDE SAMPLES FOR OUR POSH COLLECTION. This is 1oz of hair in 16 inches of desired texture. You can use this sample to see the premium quality of our hair.



HOW LONG DOES SHIPPING TAKE?
Due to the extremely high volume of orders being received everyday, allow 5-8 business days to process your order. After that allotted time your hair will be delivered to you by standard shipping or 2 day shipping.

If you ever have any questions about your order or the status of your order please do not hesitate to contact us! (Tracking Identification numbers will automatically be sent to the email address on file once shipped.) (Please note: Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by us.) During any promotional/sale time allow 7-10 to process your order.

 

RETURN POLICY: Due to the nature of the product, there is a No Refund/ Exchange Only Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of unworn, and unopened hair within 5 days from delivery date. If hair is opened, washed combed, brushed or cut we cannot accept. You must contact us before returning and the customer is responsible for shipping. Your replacement will be shipped once your original package is received.( IF HAIR ISNT DEFECTIVE, THERE WILL BE A 25.00 RESTOKING FEE and customer will be responsible for shipping cost on their replacement)

 (TO CUT DOWN ON FRAUDULENT ACTIVITY, WE ASK THAT YOUR SHIPPING AND BILLING ADDRESS MATCH. IF YOU DONT COMPLY YOUR ORDER CAN BE SUBJECTED TO CANCELATION AND A 25.00 RESTOCKING FEE WILL BE APPLIED)